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Whatever industry you operate in, the digital experience you will provide to your customers should be easy to use. For example your website; Being overwhelmed with advertisements, lost in all kinds of menus, and having a bad design so that the person cannot easily find what they are looking for can make you lose the customer as soon as the digital experience begins. Many companies use social media channels as well as create a Wikipedia page to keep an eye on their new products and services. But be you, social networks; do not just see it as a medium where you can advertise about your products and services. Do you have wiki page?
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